Wine Club FAQ

What are my membership benefits and when do they begin?
Trefethen members receive a 20% savings on Signature and Small-Lot wines & 10% on library and large format offerings, along with discounted ground shipping on all orders, plus complimentary and discounted tasting experiences, first access to limited wines, and much more!  Benefits begin with the purchase of your first shipment and continue for as long as you remain an active member. Members who also join the Magnum Club receive 20% savings on large format bottlings including library wines (excludes Legacy Series).

How do I enjoy my complimentary tasting benefits?
Complimentary Winery Flights for up to 4 guests per visit and member-pricing on Villa experiences become available for use after you have received your first shipment. Reservations are required and all guests must be 21 years of age or older. You can schedule your visit online at trefethen.com or contact our Reservations team at 707-255-7700 or visit@trefethen.com.

How do I access my member account?
Please follow the Membership tab on our website and select ‘Your Account.” Enter the email address associated with your membership and your password to start enjoying your exclusive member savings online! Please request a password reset if you have never logged in. Once logged in, you may access your member profile, update your shipping or billing details, customize upcoming club shipments, and view your order history.

Will I receive advanced notice of upcoming shipments?
We send email notifications approximately 14 days prior to charging your account for an upcoming shipment, and again 2 days prior. This is your opportunity to customize your shipment, update your account information, or delay your shipment. We are typically unable to accept changes once your account has been billed.

How do I add or customize the bottles in my shipment?
We’ll include a direct link to available wines in each shipment email notification. If you don’t see a particular bottle that you were hoping to add, please contact our team at 707-255-7700 or club@trefethen.com.

I am planning to travel this season. Can I postpone my upcoming shipment?
Absolutely. You are welcome to phone us at 707-255-7700 or send an email to club@trefethen.com with your requested ship date.

What happens if my order is returned?
Shipping to a business address is highly recommended to ensure successful delivery on the first attempt. FedEx will typically make three delivery attempts before returning your package. UPS typically will make one attempt then will hold your package at a nearby UPS pick up location. If a shipment is returned, we will contact you to schedule a new delivery date. Additional shipping charges may apply.

Can I re-order an individual wine if I really enjoyed it?
Yes! We encourage you to take advantage of your member benefits year-round at trefethen.com and take advantage of special access to our wines including our Legacy Collection, library selections, large format bottlings, and gifting options.

How are my wines shipped?
For all states except HI and AK, wines are typically sent via ground shipping and arrive within 1-7 business days, depending on your location. Temperature controlled “cold-chain” shipping is used where available during warmer months. An adult signature is required for all wine shipments, and we highly recommend shipping to a business address. Expedited shipping options are available for an additional fee.

To protect the integrity of your wine and to prevent damage during transit, states may be placed on weather hold when temperatures exceed or fall below our recommended guidelines. Your order will be shipped, weather permitting. Please reach out directly if you wish to bypass a weather hold.

What states can you ship to?
We can ship to all states except AR, DE, IN, ME, MS, and UT. Shipments to Rhode Island are permitted only when wine is purchased on-site at the winery.

I’m a local. Can I pick up my wines?
We are happy to accommodate pick-up requests for our local members. Arrangements must be made directly with our team prior to billing for orders. We ask that all orders be picked up within 45 days. If you are unable to pick up within that time frame, we will automatically ship your wines to your address on file and will bill you for ground shipping.

I have a question that’s not covered here. Whom should I contact?
We’re happy to help! For assistance with wine purchases, inquiries about library wine and large format availability, tasting reservations and more, please email club@trefethen.com or call us at 707.255.7700.